Terms and Condititions
Orange Audio Shop Terms and conditions
CUSTOMER COMPLAINTS
In the event of the customer needing to make a complaint, firstly they should call or email info@orangeaudio.co.uk or alternatively use the online form within our contact us page on orangeaudio.co.uk. In many cases, a complaint is best resolved by the person responsible for the issue in question. If the complaint has been received by that person, they may be able to resolve it swiftly and will do so if possible and appropriate.
Whether or not the complaint has been resolved, the complaint information will be passed to the customer service manager within one week. On receiving the complaint, the customer service manager records it in the complaints log. In the event it has not already been resolved, they delegate an appropriate person to investigate and to take appropriate action. If the complaint relates to a specific person, they should be informed and given a fair opportunity to respond. Complaints should be acknowledged by the person handling the complaint within 3 working days.
The acknowledgement should say who is dealing with the complaint and when the person complaining can expect a reply. Ideally complainants should receive a definitive reply within 2 weeks. If this is not possible because for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given. Whether the complaint is justified or not, the reply to the complainant should describe the action taken to investigate the complaint, the conclusions from the investigation, and any action taken as a result of the complaint. If the complainant feels that the problem has not been satisfactorily resolved at stage one, they can request that the complaint is reviewed at Board level. At this stage, the complaint will be passed to the board of directors. The request for Board level review should be acknowledged within a week of receiving it. The acknowledgement should say who will deal with the case and when the complainant can expect a reply.
TERMS AND CONDITIONS
No statement or condition of sale contained within these terms affects or restricts your statutory rights as defined under The Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013.
All orders for goods accepted by Orangeaudio (the vendor) are accepted subject to the following conditions, which shall form part and govern the contract of sale. Acceptance of goods by the customer shall be deemed to be acceptance of these conditions of sale unless the customer notifies the vendor in writing within 15 days of receipt of this letter or delivery of goods. Any term sought to be imposed by a customer either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions.
We store the content of this contract and will send you the details of your order as well as our general terms via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
LIABILITY
The Vendor is not liable for loss of business or income due to shipment delays under any circumstances. Whilst the vendor makes every effort to ensure that goods supplied correspond to in every respect with the specification or description provided as the case may be, the vendor is not responsible for minor variations in specification, and no such minor variation shall be the subject of any claim against the vendor.
TERMS OF PAYMENT
For orders placed using Credit or Debit cards, the payment card will not be debited until the order is actually dispatched, except for complete computer systems or packages configured to customer requirements, in which case credit/debit cards will be debited immediately after an order is placed. The vendor reserves the right not to accept payment by credit or debit card. Cheques must be cleared before delivery of goods, which takes 7-10 days, therefore direct bank transfer is recommended when payment by card is not possible or not accepted. The vendor only accepts purchase orders on 30 day credit terms from recognised educational establishments and government departments. Goods remain the property of the vendor until paid for in full and the vendor reserves the right not to dispatch goods until cleared funds have been received.
Hire Services Terms and conditions
DEFINITIONS
a) The “Owner” shall be Orange Audio, their successors, assigns or
personal representatives.
b) The “Hirer” or “Purchaser” shall be the company, firm, person,
Corporation or public authority, taking the Owners products,
services and equipment on sale or hire & includes their
successors, assigns or personal representatives.
c) “Products or Services” covers all classes of products and services
which the Owners agrees to sell to the purchaser.
d) “Equipment” covers all classes of equipment, cables & accessories
which the Owners agrees to hire to the Hirer.
e) An “order” is a verbal or written request by the Hire to the Owner
for the equipment to be provided.
f) The “Hire or “Sale” or “Service” contract is an agreement
between the Owner & the Hirer” or “Purchaser” which confirms
receipt of the Hirer’s or Purchaser’s order, lists the products,
equipment and services to be provided & incorporates any special
conditions between the Hirer or Purchaser & the Owner.
ACCEPTANCE OF CONTRACT
A contract for sale, or for hire is deems to be accepted on receipt
of full payment, or the minimum required deposit.
Acceptance of contract will only proceed once any payment is
cleared the “Owners” account, or cash office, handed to
representatives, their successors, assigns or person.
DEPOSITS & PAYMENTS
The contract will state the minimum deposit required, and the due
date of full payment, or balance.
ACCEPTANCE OF CONDITIONS
By clicking the tick box next to ‘I have read & accept T’s & C’s’
on the checkout page of the Orange Audio/online shop, website
The completion of the Hire/Sales Contract by signature of both the
Owner & the Hirer shall imply acceptance of all the conditions herein,
unless otherwise agreed & specified in the Hire/Sales/Service contract
by the Owner & the Hirer or Purchaser.
CANCELLATION
Cancellation of products or services will require written notice to cancel any supply or delivery of products or services. Notice should be given as soon as the hirer, purchase, or any person/s or agent assigned by the hirer, purchase becomes aware that the products or services are not required.
Where written notice of cancellation is (letter, email or text) is received 10 working days before the product/s or service/s are due to be sup-plied or delivered, a full refund of money received as payment/s or deposit/s will be refunded by the way of a company cheque to the hirer or purchase
Where written notice of cancellation is (letter, email or text) is less than 10 working days any payment or deposit will be retained by the owner.
Where no written notice of cancellation is received, the owner requires any invoice/s forwarded to hirer, purchase to be paid in full.
CONDITION TO SALES
All products supplied remain the property of the “Owner” until full payment is received.
CONDITION TO HIRERS DUTY OF RETURN
The Hirer is absolutely responsible for the safe keeping of equipment during the period of hire & for its return to the Owner at the end of the hire. If the Hirer fails to return equipment for whatever reason, whether as a result of theft, loss, destruction or otherwise, whether due to negligence on the part of the Hirer or his servants or not, the Hirer shall be liable to the Owner:
a) for the cost of replacement of the equipment together with all costs arising there from
b) for the Owner’s hire charges until the return of the equipment or payment in full of the costs under the clause a) hereof.
EQUIPMENT FAILURE OR BREAKDOWN
Breakdowns or defects in the product, equipment or service occurring as a result of ordinary usage or fair wear and tear will at the Owner’s options either be repaired at the Owner’s expense & with the least possible delay, or alternatively the Owner will replace equipment, & the Hirer or purchaser in such event shall not be charged until repair or replacement occurs.
EXCLUSION OF LIABILITY
Except as provided above the Owner will not, to the extent permitted by law, be under any liability whatever, however arising to the Hirer or Purchaser for any consequences of equipment failure, malfunction or defect. In particular the Owner will not be liable for consequential or pure economic loss in any event.
COMPLIANCE WITH THE LAW
The Hirer or Purchaser shall be responsible for complying with all relevant laws, bylaws & regulations applicable & Incidental to the use of the products and equipment.
INSURANCE
The Hirer shall be responsible for insuring the equipment fully & properly against all risks devolving on him either by law or under this contract & these conditions.
INDEMNITY
The Hire or Purchaser shall indemnify the Owner in respect of all claims for injury, loss or damage whatsoever caused by or in connection with the sale or hiring or use of the equipment by the Purchaser or Hirer.
FORCE MAJEURE
The Owner shall not be under any liability for any consequences of delay of failure in carrying out the contract by Force Majeure or circumstances outside the direct control of the Owner.